Our Warranty
Built to Last. Backed by Us.
At O’Brien Brothers, we don’t just build homes—we stand behind every one of them. Our comprehensive warranty program gives you confidence from day one.
1-Year Comprehensive Coverage
30-Day Target Repair Timeline
Dedicated Support Technician
What We Cover
Comprehensive Protection for Your New Home
When you purchase a home from O’Brien Brothers, you receive a carefully structured warranty designed to protect your investment at every level—from the finishes you see every day to the structural systems that hold everything together for a full year following your purchase.
Workmanship & Materials
From roofing to finish trim, every inch of your home is covered against defects in materials and craftsmanship.
Essential Home Systems
Your electrical, plumbing, HVAC, and cable distribution systems are covered, giving you uninterrupted peace of mind. All manufacturer warranties for appliances and other equipment are assigned directly to you at closing.
Structural Integrity
Major load-bearing components, such as foundations, framing, beams, joists, and trusses, are warranted against structural defects.
The O’Brien Difference
Our warranty program goes above and beyond what you’d expect from a typical home builder. Here’s what sets the O’Brien Brothers warranty program apart:
- One-year comprehensive coverage on all workmanship & materials
- Coverage on all major home distribution systems
- Structural integrity warranty on load-bearing components
- Manufacturer warranties assigned directly to you
- Emergency response line for urgent situations
- Simple online portal for submitting and tracking requests
- Dedicated Warranty Manager as your single point of contact
- 30-day target completion on accepted repair items
- 10-month anniversary visit to review your home together
- Warranty transfers to new owners during the coverage period
Your 10-Month Anniversary Visit
Around the tenth month of living in your new home, we proactively reach out to schedule your personalized anniversary visit. At this dedicated appointment, our team walks through your home with you, reviews maintenance best practices, answers your questions, and addresses any open items together.
It’s our way of making sure your home is performing exactly as it should.
How It Works
The process of using our home warranty system is designed to be simple, transparent, and stress-free.
1. Submit Your Request
Log in to our secure warranty portal with the credentials provided to you at closing. Enter each item individually for the fastest response. Our team reviews every submission within 5 business days.
2. We Review & Assign
Items are either assigned directly to our trusted trade partners (you’ll see this in the portal) or flagged “Under Review” for an in-home assessment. You’ll hear from us within 10 business days either way.
3. Scheduling The Work
We coordinate Trade Day Appointments to bring the right tradespeople together on a single visit—minimizing disruption to your schedule. Exterior work often needs no appointment at all.
4. Quality Repairs, Guaranteed
Our technicians and vetted trade contractors complete all requested work at no cost to you, targeting completion within 30 days. We clean up completely and document everything before and after.
Emergency Support
Our trade partners offer emergency warranty service for critical situations, including:
- Total loss of heat during winter months (October–May)
- Total loss of electricity or water
- Plumbing leak requiring main water shut-off
Use the emergency contact list provided at your closing if any of these situations arise.
Want More Details About Our Warranty?
Our warranty team is here to answer your questions so you can buy with confidence. As part of our standard build process, each customer will also have a detailed meeting with our warranty coordinator at the start of the construction process. During this meeting, you will have the opportunity to ask detailed questions about your new home warranty coverage.
Phone: (802) 658-5000
Email: rick@obrienbrothersvt.com
